Appointments

Appointments can be booked by telephoning the surgery on 01803 874455 and choosing option 1 (Appointments) or by coming into reception at either health centre site.

Here is a link to our  Appointment Leaflet  latest Appointment Leaflet.

Registered patients can arrange to book appointments online. Click here or on the Repeat Prescriptions button.

Email us at kkipp.enquiries@nhs.net to ask for a login to this excellent facility.

We try to have evening GP surgery appointments for working patients who cannot get to us in normal business hours. These are normally on a Monday and Tuesday evening at Kingskerswell,  Tuesday and Thursday evening at Ipplepen.

PLEASE NOTE THAT BLOOD TESTS SHOULD BE BOOKED BEFORE 15:30 HRS WITH AN HCA OR PHLEBOTOMIST

Our medical reception/appointments staff may ask you to indicate the nature of your problem so that they can direct you to the most appropriate healthcare professional e.g. General Practitioner, Nurse Practitioner, Practice Nurse or Healthcare Assistant/Phlebotomist. Both health centres offer a range of specialist practitioners whose skills and face to face and telephone appointment arrangements are explained below:

General Practitioner- If you feel it is important to see a particular GP we will do our very best to accommodate your request depending on the doctors availability. If your preferred doctor is not on duty and the matter cannot wait, we will encourage you to see one of the other doctors within the next 48 hours. If you wish and are able to wait for the next available appointment for your chosen GP we can book this up to 3 weeks ahead. This is how far ahead our computerised appointments are programmed.

Each day at both health centres there are one or more GPs in surgery seeing pre-booked patients and in addition there is a ‘duty doctor’ whose job it is to deal with ‘on the day’ urgent appointments, home visits, sign repeat prescriptions, interpret test results and deal with a mountain of post!

Nurse Practitioner– The advanced training that is required for the nurse practitioner role enables them to be able to examine, diagnose, treat and prescribe for many common conditions for which people would have had to see a GP in the past. Some examples of the conditions that a nurse practitioner can diagnose and treat include:

  • Ear, nose and throat problems
  • Eye infections
  • Respiratory problems
  • Skin conditions
  • Urinary symptoms
  • Digestive problems
  • Women’s healthcare
  • Muscular skeletal problems
  • Contraception
  • Pre-conception counselling
  • Bleeding in early pregnancy

If you wish to speak to a doctor or nurse practitioner, we can offer you a telephone appointment where the practitioner will call you at or around an agreed time. Please be prepared to let the receptionist/appointments staff know a few details, so the doctor or nurse practitioner is able to prepare for the call.

Practice Nurse– Our Practice Nurse Team carry out a wide range of treatment room duties including:

  • Adult vaccinations
  • Child immunisations
  • Ear syringing
  • Removal of sutures
  • Complex dressings (post operative care)
  • Cervical screening
  • Weight/diet advice
  • Long term disease management e.g. COPD, asthma, diabetes, heart disease, hypertension
  • Minor injuries assessment and dressing (Sadly from 1st April 2009 this service will been discontinued by Devon Primary Care Trust)
  • Contraception
  • Travel and occupational vaccinations
  • Spirometry
  • Well man/woman checks

Healthcare Assistant/Phlebotomist– Supporting the Practice Nurses, we have a Healthcare Assistant who is also a skilled phlebotomist. She undertakes the following procedures:

  • Blood tests
  • INR blood tests
  • Simple dressings
  • New patient checks
  • ECGs
  • Blood pressure

Midwife – A midwife normally visits Kingskerswell on alternate Thursdays and Ipplepen on alternate Fridays. To make an appointment with the midwife, call 01803 874455 and choose option 1. If you need to speak to a midwife between these times please telephone 01626 201148 and leave a message, the midwives will ring you back.

Podiatrist– The visiting podiatrist and footcare assistant treats patients who are referred via a doctor or other health care professional. Patients registered at Kingskerswell and Ipplepen need to telephone the podiatry centralised appointments booking office at Castle Circus Health Centre on 01803 217712 / 217713 for an appointment at either Kingskerswell or Ipplepen Health Centre.

Virgincare Health Team– This team based at Kingskerswell and Ipplepen comprises Health Visitors and Community Health Workers who are employed by Virgincare Ltd. They give advice and support for the whole family, in clinics at both health centres, they visit patients at home and give advice over the telephone. The team offer:

  • Antenatal support and advice
  • Child Health Clinics – 1.30am-3pm at Ipplepen pre-school, Saplings 2nd Wednesday of every month. 10.30am-12.00pm at Ipplepen Village Hall – the last Friday of the month and Wednesdays 1.00pm – 3.00pm at Kingskerswell Health Centre – ONLY 1st & 3rd of the month.  No appointment necessary)
  • Developmental reviews
  • Post natal visits for support and advice
  • Breast feeding / weaning / feeding / toilet training advice and support
  • Sleep management advice programmes
  • Behaviour management advice programmes
  • Advice on common childhood health problems
  • Smoking cessation
  • Baby massage

All members of the team are able to make referrals for services including: hearing tests, sight tests and speech and language therapist appointments.

The team manage their own appointments diary. If you would like to leave a non urgent message on their voicemail please ring 01803 874457. For urgent needs please telephone the health centre on 01803 874455 (option 3) if the Public Health Team are not immediately available, we will direct you to a GP or Nurse Practitioner if appropriate.

Community Nursing Team – Our patients are served by the Newton Abbot Locality Community Nursing team who work for the Torbay & Southern Devon Healthcare Trust. The team have specialist skills in the delivery of general nursing and healthcare to patients who are housebound. Some of these patients are terminally ill and the team have access to the Palliative Nursing Service who specialise in end of life care. By the very nature of their job the nurses are mobile in the community and if you need to speak or get a message to them they have a mobile “baton” phone 07811-123-875.

Counsellor – If you would like to see our Practice Counsellor or another member of the Primary Care Mental Health Network, please see a GP, Nurse Practitioner or Health Visitor to request a referral.