Appointments

Appointments can be booked by telephoning the surgery on 01803 874455 and choosing option 1 (Appointments) or by coming into reception at either health centre site or you can book online using systmonline.  If you would like to sign up to this excellent facility then please fill out the attached form and bring it to either health centre with a form of ID

ONLINE SERVICES FORM 

If you require access to another member of your family or would like to give access to someone else then you will also need to fill out the attached proxy adult form, likewise if you require access for your child then you will also need to fill out the attached proxy child form.  You can find further information regarding this service here

Online Service for Patients Leaflet

ONLINE SERVICES PROXY ADULT FORM

ONLINE SERVICES CHILD MAY 2018

Registered patients can arrange to book appointments online. Click here

Here is a link to our current appointment leaflet with information about all the appointment services we offer and our current GP, Nurse Practitioner and Practice Nurse working schedules.  Appointment Leaflet

IMPROVED ACCESS

The Practice now offers appointments with GP’s, Practice Nurses and Health Care Assistants, where practices in the Newton Abbot area ensure that across the week Monday-Thursday eve-nings 6-8pm, that appointments are available for patients to go to at any of the surgeries listed below. These are for routine prebookable appointments . You will need to contact our surgery in the usual way to book.

Bovey Tracey & Chudleigh:  Monday – weekly

Devon Square:  2nd & 4th Tuesday of each month

Cricketfield: 1st, 3rd & 5th Tuesday of each month

Albany: 2nd & 4th Wednesday of each month

Kingsteignton: 1st & 3rd Wednesday of each month

Kingskerswell & Ipplepen: 2nd, 3rd, 4th & 5th Thursday each month

Buckland: 1st Thursday of each month

There are also weekend appointments available as part of this Improved Access service and these are available at the HUB which is Cricketfield Surgery in Newton Abbot on the following days and times

Friday: 6pm -8pm

Saturday: 8am – 6pm

Sunday 8 am – 2pm

Please see the attached improved access leaflet for more information Improved Access Leaflet

We also try to have evening GP surgery appointments for working patients who cannot get to us in normal business hours. These are normally on a Monday and Wednesday evening at Kingskerswell,  Tuesday and Thursday evening at Ipplepen.

PLEASE NOTE THAT BLOOD TESTS SHOULD BE BOOKED BEFORE 15:30 HRS WITH AN HCA OR PHLEBOTOMIST

Our medical reception/appointments staff may ask you to indicate the nature of your problem so that they can direct you to the most appropriate healthcare professional e.g. General Practitioner, Nurse Practitioner, Practice Nurse or Healthcare Assistant/Phlebotomist. Both health centres offer a range of specialist practitioners whose skills and face to face and telephone appointment arrangements are explained below:

General Practitioner- If you feel it is important to see a particular GP we will do our very best to accommodate your request depending on the doctors availability. If your preferred doctor is not on duty and the matter cannot wait, we will encourage you to see one of the other doctors within the next 48 hours. If you wish and are able to wait for the next available appointment for your chosen GP we can book this up to 3 weeks ahead. This is how far ahead our computerised appointments are programmed.

Each day at both health centres there are one or more GPs in surgery seeing pre-booked patients and in addition there is a ‘duty doctor’ whose job it is to deal with ‘on the day’ urgent appointments, home visits, sign repeat prescriptions, interpret test results and deal with a mountain of post!

Nurse Practitioner– The advanced training that is required for the nurse practitioner role enables them to be able to examine, diagnose, treat and prescribe for many common conditions for which people would have had to see a GP in the past. Some examples of the conditions that a nurse practitioner can diagnose and treat include:

  • Ear, nose and throat problems
  • Eye infections
  • Respiratory problems
  • Skin conditions
  • Urinary symptoms
  • Digestive problems
  • Women’s healthcare
  • Muscular skeletal problems
  • Contraception
  • Pre-conception counselling
  • Bleeding in early pregnancy

If you wish to speak to a Doctor or Nurse Practitioner, we can offer you a telephone appointment where the practitioner will call you at or around an agreed time. Please be prepared to let the receptionist/appointments staff know a few details, so the doctor or Nurse Practitioner is able to prepare for the call.

Practice Nurse– Our Practice Nurse Team carry out a wide range of treatment room duties including:

  • Adult vaccinations
  • Child immunisations
  • Ear syringing
  • Removal of sutures
  • Complex dressings (post operative care)
  • Cervical screening
  • Weight/diet advice
  • Long term disease management e.g. COPD, asthma, diabetes, heart disease, hypertension
  • Minor injuries assessment and dressing (Sadly from 1st April 2009 this service will been discontinued by Devon Primary Care Trust)
  • Contraception
  • Travel and occupational vaccinations
  • Spirometry
  • Well man/woman checks

Healthcare Assistant/Phlebotomist– Supporting the Practice Nurses, we have a Healthcare Assistant who is also a skilled phlebotomist. She undertakes the following procedures:

  • Blood tests
  • INR blood tests
  • Simple dressings
  • New patient checks
  • ECGs
  • Blood pressure

Midwife – A midwife normally visits Kingskerswell on a Friday and Ipplepen on a Tuesday. To make an appointment with the midwife, call 01803 874455 and choose option 1. If you need to speak to a midwife please telephone 01626 324530 and leave a message, the midwives will ring you back.

Podiatrist– The visiting podiatrist and footcare assistant treats patients who are referred via a doctor or other health care professional. Patients registered at Kingskerswell and Ipplepen need to telephone the podiatry centralised appointments booking office at Castle Circus Health Centre on 01803 217712 for any queries or to book an appointment at either Kingskerswell or Ipplepen Health Centre.

Community Nursing Team – Our patients are served by the Newton Abbot Locality Community Nursing team who work for the Torbay & Southern Devon Healthcare Trust. The team have specialist skills in the delivery of general nursing and healthcare to patients who are housebound. Some of these patients are terminally ill and the team have access to the Palliative Nursing Service who specialise in end of life care. By the very nature of their job the nurses are mobile in the community and if you need to speak or get a message to them they have a mobile “baton” phone 07811-123-875.

Counsellor – If you would like to see our Practice Counsellor or another member of the Primary Care Mental Health Network, please see a GP, Nurse Practitioner or Health Visitor to request a referral.