CQC Rating for Kingskerswell & Ipplepen Health Centre outstanding
The Care Quality Commissioning (CQC) team carried out a planned inspection of Kingskerswell Health Centre on Wednesday 13th July and Ipplepen Health Centre on Thursday 14th July 2016.
Ipplepen and Kingskerswell has been rated as outstanding in all five key areas, which are: Safe, Effective, Caring, Responsive and Well Led.
To view Ipplepens CQC report click here Ipplepen HC – CQC report
To view Kingskerswells CQC report click here Kingskerswell HC – CQC report
IPPLEPEN HEALTH CENTRE – Premises Improvement Project
As you will see the diggers and workmen are still onsite and working as hard as ever. Unfortunately the project has taken a little longer than anticipated due to an archaeological dig which resulted in a re-design of the initial foundations.
We now hope the new extension (which is phase 1) will be completed by week ending Friday 21st October. The main entrance, reception desk and waiting area should be operational by Monday 24th October. From the 24th there will be significant work taking place on the re-design of the existing waiting room area which will be the new Dispensary. The entrance for collection of medication will remain unchanged. The anticipated completion date for the project is Friday 9th December.
The practice would like to say a huge thank you to all of our patients for being so tolerant of the limited parking, access issues and disruption to services.
12-week consultation to begin on 1 September
Having completed the NHS England assurance process, the CCG has been authorised to proceed to consultation on its proposals to re-shape community services.
The consultation proposals respond to increasing demand for health care, the need to strengthen services that most people use and the benefits to be gained from switching resources from bed-based hospital care to community-based care, enabling more people to be supported in or near their own homes.
People will be asked for their views on the proposals, originally agreed as a basis of consultation in April, and for any alternative ideas for strengthening services in ways that can meet increasing health needs, are clinically sound, sustainable and affordable.
The consultation will run from 1 September to 23 November and feedback is likely to be considered by the CCG’s governing body in January/February 2017.
A stakeholder briefing (No 6, 11 August) summarising the proposals and the approach to consultation is available here.
NHS FRIENDS AND FAMILY TEST
The Friends and Family Test is a very simple feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience that can be used to improve services. It is a continuous feedback loop between patients and practices.
NHS Quality Outcomes Framework Results
In the NHS GP Quality Outcomes Framework & Inspection Scheme the Kingskerswell & Ipplepen GP medical practice consistently scores among the highest achievable points. It has been ranked amongst the top 2% in England for quality clinical outcomes.
Online patient services
Patients can arrange to have access to book appointments or order repeat prescriptions online via the links below to SystmOnline and a free "App" is available for iPhones/iPads and Android devices. If you want to register for access to internet appointment booking please send us an email request to firstname.lastname@example.org
Please note there has been an update to the online services module and as a result the way you access the medication ordering page has changed. You now select the “medication” option from the menu on the home screen of your account and then “medication” option again. This takes you to the medication ordering screen.
Appointments can also be booked by phoning us on 01803 874455 or calling in to either of our health centre sites. For more information ask for our appointments patient information leaflet.
Outside Surgery Opening Hours if you need to talk to or see a GP
For NHS medical support outside GP surgery hours, please call NHS 111. The staff at 111 have the ability to assess your needs and if appropriate link you to Devon Doctors On Call who have GPs in cars and at the Newton Abbot Hospital Treatment Centre. The Devon Doctors Out Of Hours GP service operates between 6.00pm and 8.30am Monday to Friday, Thursdays between 1.00pm and 3.00pm, Saturdays and Sundays and during public holidays.
If a serious accident or medical emergency occurs such as, difficulty breathing, unconsciousness, suspected heart attack, deep wound, haemorrhage, collapse serious fall, heavy blood loss, suspected broken bones. Ring 999 for an ambulance or if appropriate, transport the patient direct to casualty at NHS Torbay Hospital
If you are unsure what to do or who to call please dial 111