A warm welcome

Kingskerswell & Ipplepen Health Centres are both open from 8.30am - 6.00pm Monday to Friday, except on Thursdays when they close between 1.00pm and 3.00pm to undertake medical update training and quality audits. We also have evening GP appointments on Tuesdays and Thursdays between 6.30pm and 7.30pm for working people who have difficulty getting time off during the day.

SHARING YOUR NHS PATIENT DATA.   Information sharing in the NHS is subject to rigorous regulation and governance to ensure your full identifiable and personal medical data is kept confidential and only ever seen by carefully vetted doctors, nurses and administrative staff responsible for overseeing your care. With the development of information technology the NHS will increasingly be sharing key information from your GP medical notes with Out of hours GP Services, Hospital A&E Units, looking after you.  Sharing information can improve both the quality and safety of care you received and in some cases can be vital in making life-saving decisions about your treatment.  There are currently three different elements of "sharing NHS patient information"

  •  SCR= The NHS Summary Care Record  -   
  • EDSM= The Enhance Data Sharing Model "SystmOne" 


The NHS Summary Care Record was introduced many years ago to help deliver better and safer care; it contains basic information about:

  • Any allergies you may have
  • Unexpected reaction to medication
  • Any prescriptions you have recently received
The intention of the SCR is to help clinicians in Hospital A&E Department and GP 'Out of Hours health services to give you safe, timely and effective treatment.  Clinicians are only allowed to access your SCR record if they are authorised to do so and , even then, only if you give your express permission.  You will be asked if healthcare staff can look at your Summary Care Record every time they need to, unless it is an emergency, for instance if you are unconscious.  You can refused if you think access is unnecessary. Over time, health professionals treating you may add details about any health problems and summaries of your care.  Every time further information is added to your record, you will be asked if you agreed (explicit consent). Patients under 16 years have an NHS Summary Care Record created for them so if you are the parent or guardian of a child then please either make this information available to them or decided and act on their behalf.


The database and software used to store your GP health record is called "SystmOne" it is a very secure national system used by over 2000 GP practices and 4800 NHS organisation including GP out of hour's services, children's services, community services and some hospitals.  All the GP system gives your GP the facility to share your records with other NHS health care providers that use the same clinical computer system and are involved in your care for example the local Community Nurses who may look after you if you when you leave hospital or become terminally ill or housebound.  Allowing your GP to share your record in the "SystmOne" sharing unless they expressly decline.  Those patients who choose to decline are able to determine if their data is "shared out" and/or "shared in" Sharing OUT controls whether information recorded at our GP practice can be shared with other NHS health care providers. Sharing IN determines whether or not our GP practice can view information in your record that has been entered by other NHS service who are providing care for you or who may provide care for you in the future (that you have consented to share out). For the Health Centre to hold your 'up to date' Data Sharing information please print off the Sharing Date leaflet below, complete it and return it to the Health Centre. 2.Sharing Data

eConsult starting on the 27th March 2017

For more information about eConsult select our 'News' tab to watch a short video.


For more information click here: GP NP JOB ADVERT MARCH 2017

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CQC Rating for Kingskerswell & Ipplepen Health Centre outstanding The Care Quality Commissioning (CQC) team carried out a planned inspection of Kingskerswell Health Centre on Wednesday 13th July and Ipplepen Health Centre on Thursday 14th July 2016. Ipplepen and Kingskerswell has been rated as outstanding in all five key areas, which are: Safe, Effective, Caring, Responsive and Well Led. To view Ipplepens CQC report click here Ipplepen HC - CQC report To view Kingskerswells CQC report click here Kingskerswell HC - CQC report CQC Website


The Friends and Family Test is a very simple feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience that can be used to improve services. It is a continuous feedback loop between patients and practices. read more...

NHS Quality Outcomes Framework Results

In the NHS GP Quality Outcomes Framework & Inspection Scheme the Kingskerswell & Ipplepen GP medical practice consistently scores among the highest achievable points. It has been ranked amongst the top 2% in England for quality clinical outcomes.  

Online patient services

Patients can arrange to have access to book appointments or order repeat prescriptions online via the links below to SystmOnline and a free "App" is available for iPhones/iPads and Android devices. If you want to register for access to internet appointment booking please send us an email request to kkipp.enquiries@nhs.net


Please note there has been an update to the online services module and as a result the way you access the medication ordering page has changed. You now select the “medication” option from the menu on the home screen of your account and then “medication” option again. This takes you to the medication ordering screen.

For more help and information select the following link: SystmOnline help

Appointments can also be booked by phoning us on 01803 874455 or calling in to either of our health centre sites. For more information ask for our appointments patient information leaflet.

Outside Surgery Opening Hours if you need to talk to or see a GP

For NHS medical support outside GP surgery hours, please call NHS 111. The staff at 111 have the ability to assess your needs and if appropriate link you to Devon Doctors On Call who have GPs in cars and at the Newton Abbot Hospital Treatment Centre. The Devon Doctors Out Of Hours GP service operates between 6.00pm and 8.30am Monday to Friday, Thursdays between 1.00pm and 3.00pm, Saturdays and Sundays and during public holidays.

Emergency Situations

If a serious accident or medical emergency occurs such as, difficulty breathing, unconsciousness, suspected heart attack, deep wound, haemorrhage, collapse serious fall, heavy blood loss, suspected broken bones. Ring 999 for an ambulance or if appropriate, transport the patient direct to casualty at NHS Torbay Hospital

If you are unsure what to do or who to call please dial 111