Kingskerswell Health Centre

01803 874455

Ipplepen Health Centre

01803 874455

Complaints and significant events

Our healthcare team will always strive to provide the best possible service – the same quality of care they would expect for themselves. If at any time you are unhappy with the attention you have received or you have a suggestion on how we might improve, please do not hesitate to contact Sonia Cartwright, our Complaints Officer (sonia.cartwright@nhs.net) or telephone her direct on 01803 874456. She will make every effort to investigate and respond to your concerns as soon as possible. If she is unable to resolve them she will explain to you in an impartial manner what your rights and possible options might be.

All significant and critical events and errors are logged and fully investigated to ensure that processes are continually improved. Where we learn of errors made at hospitals or in pharmacies we make sure these are reported back.

The Clinical Governance and Quality lead for both Health Centres is currently Dr Paul Melling.

Feedback from our patients is very important as it helps us to improve the service. We undertake patient opinion surveys on an annual basis and we have a Patient Forum which meets quarterly. Please let the manager know what you like, what you dislike and whether you have any ideas for improvement. There are is a Complaints leaflet/form available from reception or by clicking here Complaints Leaflet or you can email us by clicking here.

The Patient Advice and Complaints Team (PACT)
At NHS Devon Clinical Commissioning Group provides patients, carers, family
members, the public and staff in Devon with help, advice and support with concerns or comments relating to NHS services.
There are also patient advice and complaints services available at all NHS hospitals and other NHS organisations in Devon.
If you are providing feedback about Primary Care Services (General Practice, Dental, Local Pharmacy or Opticians) you should contact the practice manager of the
service in the first instance.
If you would prefer for the commissioners of these services to handle your feedback, you should contact NHS England using the details below:
Telephone: 0300 311 22 33 Email: england.contactus@nhs.net Write to: NHS England, PO BOX 16738, Redditch B97 9PT