Kingskerswell Health Centre

01803 874455

Ipplepen Health Centre

01803 874455

CORONAVIRUS ADVICE FROM Kingskerswell & Ipplepen Medical Practice

Dear Patient,


We are writing to provide you with a practice update concerning the Coronavirus. It is vital patients avoid going to health services in person unless absolutely necessary. We have to take steps to minimise the risk of exposure to Coronavirus for patients and staff.

Please note when referring to symptoms in this letter, the symptom’s to be aware of are: a high temperature, cough, shortness of breath, sore throat, hoarse voice, wheezy chest or chest discomfort.


When referring to the term self-isolate, this means to stay at home, do not go to work, school or other public place and avoiding public transport. Stay in a well ventilated room with a window open and keep away from other people in the home. Please avoid having visitors coming into your home.


As you will all be aware Coronvirus has now moved to the delayed phase. This now means that it is no longer related to foreign travel or to known contact with a confirmed case.


If you have the symptoms referred to above then please self-isolate and stay at home for a minimum of 7 days. If you are symptomatic and need clinical advice please contact 111 via online or by telephoning 111. If you are symptomatic please do not attend the practice.


We will be reducing all routine face to face work that is pre-booked, in particular Chronic Disease Reviews (eg diabetes and asthma) and some routine GP and Nurse Practitioner appointments.


We will move to a telephone consultation system for all doctor and Nurse Practitioner appointments. You will still be able to pre-book an appointment, but instead of coming to the surgery you will be phoned and you are asked not to present at the surgery unless advised to do so by a clinician.


If a clinician needs to physically see you, they will ask you to come to the surgery. In such cases, risks for both the patient and practice staff will have been assessed. Our same day telephone consultations for urgent problems will not change.


By doing this, footfall through the surgery is reduced. This will minimise the risk of any transmission of the virus. It will also enable clinicians to spend more time with those patients who are in most need.


If you have a face-to-face appointment already booked with a doctor or nurse you will be contacted by text or telephone if this needs to be changed to a telephone consultation.


Ordering Medication

Please can we encourage all patients to order their medication via our online services, where this isn’t possible, you can leave your paper requests in the practices letter box which is designated just for prescriptions.  Please do not bring your request to the reception desk


Please also consider using our online service – eConsult – which can be used for;

         Self-checking symptoms

         Queries about a range of conditions

         Advice about your health and medications

         Requesting a sick/fit note


Visit  to send your eConsult to a GP. You will receive a reply from the practice within two working days. All patients can use eConsult. You do not have to register to use this service.


Our local voluntary groups

As you can imagine in our communities many patients rely on the wonderful services that our voluntary groups provide. If cases continue to increase locally we will see more of our residents going into self-isolation. There may be residents of our villages who will struggle with this in particular the elderly population who may be isolated, live alone or do not have any relatives locally. We are very fortunate to have Kerswella who is a voluntary group based at the practice and supports the residents of Kingskerswell and Ipplepen. As you can imagine it is times like this when more volunteers are needed, If you have any free time to offer help to Kerswella (even if only temporary through the Coronavirus) then please contact Fiona on 07765 775873 or Gill on 07554 667037. Also please contact Kerswella on the same contact details if you need any help from a volunteer.


We appreciate that some of these changes may be alarming. Therefore we would like to reassure patients that the practice is doing everything possible to ensure choice for patients whilst concentrating our efforts on those who need urgent care, during a time of increased demand on our services.  Your co-operation at this difficult time is very much appreciated.


GP Partners Kingskerswell & Ipplepen Health Centre