Kingskerswell Health Centre

01803 874455

Ipplepen Health Centre

01803 874455

Important Patient Information


  • Following our last email update on the 25th March we wanted to update you regarding GP services at this time. We understand that these are unprecedented times and as frontline NHS healthcare workers we are all going above and beyond to support our patient’s, but this does mean significant changes to the way we operate.  Thank you to all our incredibly supportive patient’s that have thanked our team and recognise how hard our whole team has been working to deal with the extra workload at this time.
  • All of the measures we have put in place over the past 2-3 months and going forward are following guidance from Public Heath England and are being implemented across many GP practices in the UK. It is all about keeping you safe, minimising your exposure to patient’s with COVID-19 symptoms and saving the lives of the most vulnerable people in our community. At the same time we need to keep our teams safe and well so they can keep on working to provide patient care. We are managing the risk and minimising infection by zoning patients in time and space and across our both sites; you might be asked to travel to one of our sites that you are not used to coming to, this is to keep our access as safe as possible, and we very much appreciate your co-operation.
  • As the management of this pandemic evolves, further changes are inevitable, so please bear with us; everything we do is to keep us all as safe as possible.

What if I have COVID-19 symptoms?

  • If you have any of the main symptoms of coronavirus;  a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature), a new continuous cough, a loss or change to your sense of smell or taste get a test to check if you have coronavirus as soon as possible by either clicking on this link  or by calling 119.
  • Stay at home and do not have visitors until you get your test result- only leave your home to have a test.  Anyone you live with, and anyone in your support bubble, must also stay at home until you get your result.  for further information click on this link
  • If you have any problems managing your symptoms please call 111.  Please do not call or come to the GP surgery and follow the online guidance around self-isolation. We do not receive any further or additional advice than is available here so please do not call the surgery to ask us our opinion on whether you should isolate or not or whether or how to get a coronavirus test, just follow the advice. If 111 feel that support or advice from your GP is necessary they will specifically advise you to contact us or will contact us on your behalf.

Track and Trace:

Please see latest guidance on track and trace

Meeting people from outside your household:

With the easing of lockdown, changes have been made to the 2m rule, please note that the practice are still adhering to the 2m distancing rule. We are fortunate to have premises where we can accommodate this and have put measures and policies in place to support the recent changes we have made. To keep us all as safe as possible we would appreciate your support and co-operation in retaining 2m distancing when attending the practice.

For further guidance on what you can and can’t do with the recent changes please see the following link:


Face Coverings:

When you attend the practice it is now mandatory that you wear a face covering. There has not been any specific guidance on the specification of face coverings published so until there is we are happy for people to wear face coverings of their choice. If this should change we will inform you as soon as possible. Please make sure you keep this on at all times and do not take off in the surgery.  This does not apply to children under 3 or for anyone who cannot tolerate one.


The safest way to request an appointment is to submit an eConsult via our practice website

All appointment requests for our GP’s or Nurse Practitioner are now being managed by phone. The best way to get access to your GP for non-urgent problems is to use the online consultation form (eConsult via If your problem is more urgent and you do not have access to the internet then please phone the surgery on 01803 874455. If you need to speak to a Clinician you will be given a telephone consultation at some point during the day. If the Clinician decides to see you they will either convert the telephone appointment into a Video consultation or they will give you an allocated time to come to the practice.

Arriving for your appointment:

When you arrive please arrive at the exact time and not early, please arrive by yourself unless you need assistance from a carer. If you are bringing in a child please can just one adult attend with the child. You will be advised at the time of booking your appointment what to do on arrival at the surgery. We would rather you didn’t take a seat in the waiting room and appointment times have been adjusted to help support our Clinicians with keeping to time. If you do need to take a seat there are 4-5 chairs in the waiting room that are safely distanced from one another. Please could you ensure that you wipe the chair with the clinical wipe provided.

If after consulting with a Clinician they give you specific instructions for when you attend please follow these instructions carefully. These might be about not entering the building but waiting in your car to be collected. It is vital that if you are given specific guidance that you follow these exactly.

Please do not attend the practice for any reason unless you have an allocated appointment. Any attempt to enter the building without a prior appointment will be refused; patients will need to call the main number for all queries, appointments and advice.


If you are asked to collect a sample pot these are allocated on a desk as you enter either of the practices. The sample containers come with a sealed bag and a sample form. When you return a sample, please ensure you have added your details to the label on the container and the form is complete. It is vital that your full name and date of birth are on both the container and the form. Any samples must be returned by 3pm. Please do not use your own containers for samples.

Hearing aid batteries – Are available from reception please ensure you bring your book and you will be issued batteries in the usual way.


If you have any forms of any type that need collecting, please do not attend to collect, we will email these to you.

Sick notes:

If you are self-isolating and you require a sick note, please do not come to the practice for this. Isolation notes are accessed via 111 online and a digital note will be sent to you electronically.


No paper prescriptions will be available to either collect or drop off at the surgery. All prescriptions will be issued electronically to your nominated pharmacy. This is going to be a busy time in the surgery and pharmacy and it may take up to 5 working days to get your prescription electronically sent and dispensed. Patients will not be able to drop their repeat prescription requests off at the surgery. We would encourage everyone to try and order their repeat prescriptions using either their online account or using the NHS App (can be downloaded onto any smartphone).  We are now temporarily taking prescription requests over the telephone.  Please do not telephone first thing in the morning to order a prescription as we need our phone lines open for patient’s to book urgent and necessary appointments.

Please do not contact us unless your prescription is due to be ordered within the next 10 days, we cannot issue it any earlier. The pharmacies have just enough for everyone and you having more would leave others without.  Please do not request medication that you have not had for some time as a “just in case” precaution. If the time comes and you need the item prescribing this will be arranged for you.

Patients with Asthma and COPD:

Please continue to manage your asthma or COPD according to your management plan. This will involve escalating your inhaler therapy if your symptoms increase.

For some patients their plan also involves the use of courses of oral steroids and/or antibiotics. Please ensure that you have sensible supplies of the medications indicated in your plan. Do not stock pile or over order. Please do not request an oral steroid and antibiotic “rescue pack” in anticipation If they are not indicated on your Asthma or COPD care plan and you have never used a rescue pack before please do not request one.

If you still have symptoms suggestive of deteriorating Asthma or COPD despite following your escalation plan, or if you have markers of a severe exacerbation, but not COVID, please contact the practice via econsult or telephone 01803 874455.

Dispensary at Ipplepen:

The dispensary at Ipplepen is experiencing an extremely high volume of requests at the moment whilst running on limited staff due to team members being unwell or in self-isolation. To do our very best to keep this service running, we will be closing every day between 12-2pm, apart from on a Thursday which will be 1pm-2pm.  We also request that if you pay for your prescription then you will need to pay with debit card via the card machine preferably contactless, we will no longer be accepting cash transactions. We have a strict system for 2m queuing outside of the premises and we would very much appreciate that you adhere to this system to keep everyone safe.

Shielded Patients – From 1st August 2020 people in England who are at high risk from coronavirus will no longer be advised to shield.  We will update this website after this date with further information.

We know these are worrying times for everyone and we are extremely sorry that we have had to introduce these measures. The decisions regarding the changes to our usual operations have not been made lightly. They follow the guidance on managing the outbreak and spread of Coronavirus and they are in line with changes being made to all GP practices across the UK so that we can prioritise care to those with an urgent need and the vulnerable.

We are offering other ways of accessing the practice such as econsult, online access and the NHS app. We have no idea at present how long this disruption is likely to continue for, so we ask that all of our patients are kind and respectful to our team. It is a very worrying and stressful time for them also and they are working long hours to keep providing patient care and save lives.

We are working with all our neighbouring practice across South Devon and Torbay and it is likely that GP services will continue to evolve further over the coming months in particular when we start to enter the Autumn and Winter. As the outbreak continues to peak patients may be required to travel between different surgeries and towns to be seen. By putting these measures in place we are hoping to keep our practice open as long as possible to keep serving our communities of Kingskerswell and Ipplepen.


With Kind Regards

The Medical team at Kingskerswell & Ipplepen Health Centres

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